Pre-Issued Voucher FAQ

What is a Pre-Issued Voucher?

A Pre-Issued Voucher is a reward assigned to your account in advance. It arrives locked, and you unlock it by completing one simple step. Once unlocked, it works like any other BloFin voucher.

How do I get one?

• Pre-Issued Vouchers are assigned automatically to eligible users.
• You will be notified by app/web push and email when a voucher is assigned to you.
• All your vouchers can be found in My Rewards.

Voucher status

• Locked: The unlock condition has not been met yet. The voucher has not been issued.
• Active: The voucher has been issued and is ready to use.
   

How do I unlock and use it?

1. Open your voucher. Tap the notification or go to My Rewards. A locked voucher shows the reward you can earn, the unlock condition, and your current progress.
2. Tap Unlock Now. This takes you to where you can complete the unlock condition — for example, trading a set amount. Your progress is tracked on the voucher.
3. Get your voucher. Once the condition is met, the voucher is issued to your account and becomes Active, ready to use.
    

Voucher validity

• You must complete the required step within the time shown on the voucher.
• Once Active, the voucher is valid for the period stated on the voucher.
• Exact times are always displayed in My Rewards.

Expiration

• If you do not complete the required step in time, the voucher will expire and be reclaimed by the system.
• Active vouchers not used before their expiry date will also be reclaimed.
• Expired vouchers cannot be restored or reissued.