BloFin Rewards, Coupons, and Campaign Rewards FAQ

1. What are BloFin rewards and coupons?

BloFin rewards and coupons are promotional benefits issued through official BloFin channels, such as Rewards Hub, Activity Center, or specific campaign pages.

Common reward types may include:

• Trading fee rebate vouchers
• Futures vouchers / Futures bonus
• Pre-issued vouchers
• Invite rewards
• APR booster vouchers
• Campaign rewards

Different coupons may have different claiming conditions, validity periods, usage rules, and supported products. Users should always refer to the coupon details and the Coupons Usage and Rules FAQ for the final rule.

2. Where can I check my rewards or coupons?

You can check your available rewards from:

Website:
Log in to BloFin → Profile icon → My Rewards

App / Web:
Go to Rewards Hub to view available tasks, rewards, and coupons.

You may also check the Activity Center for ongoing campaigns and campaign rules.

3. How can I check which campaign gave me the coupon?

You can check the coupon details by following these steps:

1. Log in to your BloFin account.
2. Go to My Rewards.
3. Find the coupon or reward you want to check.
4. Click the info / details button on the coupon.
5. Review the coupon type, value, expiry date, applicable product, and usage terms.

If the coupon was issued from a campaign, you may also compare it with the related campaign rules in Rewards Hub or Activity Center.

4. Where can I check the usage rules for each coupon?

Users can check the general coupon rules under:

Support Center → FAQ → Coupons Usage and Rules

This section includes coupon-related guides such as:

• Pre-Issued Voucher FAQ
• Fee Rebate Voucher FAQ
• Futures Voucher usage rules

For example, Pre-Issued Vouchers are assigned to eligible users in advance and must be unlocked by completing the required task before they become active. Once active, they can be used according to the voucher’s validity period and rules.

Fee Rebate Vouchers are used according to their own rebate rules, and if multiple fee rebate vouchers are available, they are applied based on the order of receipt, with one voucher used per order.

5. Why did I receive a coupon or reward?

Coupons and rewards are usually issued after completing eligible tasks or meeting campaign conditions.

The reward source may be related to:

• New user tasks
• Deposit tasks
• Futures trading tasks
• Copy trading tasks
• Invite & Earn campaigns
• Earn / APR booster campaigns
• Limited-time promotional activities
• Returning-user or targeted campaigns

Reward distribution may also depend on region, account activity, eligibility, and campaign strategy. Not all users will receive the same task or coupon.

6. Do coupons add directly to my account balance?

No. Most coupons do not directly increase the user’s withdrawable account balance.

For example:

• Fee rebate vouchers are usually used to offset or rebate eligible trading fees.
• Futures vouchers / bonuses may only be used under futures-related rules.
• Pre-issued vouchers may need to be unlocked first before they become active.

Users should refer to My Rewards → coupon details and the Coupons Usage and Rules FAQ for the exact usage method.

7. Why can’t I use my coupon?

A coupon may not be usable if:

• It has expired.
• It has already been used.
• The selected product is not supported.
• The order does not meet the required conditions.
• The coupon only applies to specific accounts, products, or tasks.
• The campaign or coupon has regional or eligibility restrictions.

Users can check the coupon status in My Rewards, including whether the coupon is available, locked, invalid, expired, or already used.

8. What should I do if I completed the task but did not receive the reward?

Please check the following first:

1. Confirm whether the campaign required registration.
2. Confirm whether the task was completed within the campaign period.
3. Check whether the reward needs to be manually claimed.
4. Check My Rewards → Available / Invalid.
5. Review the campaign page and coupon rules for the distribution time and eligibility conditions.

If the reward still cannot be found, please contact Customer Support and provide:

• UID
• Campaign name
• Screenshot of completed task
• Screenshot of My Rewards page
• Related order ID / deposit record / trading record, if applicable