Unable to Verify or Change Phone Number Due to SMS Code Issue

If you are unable to receive the SMS verification code required to verify, remove, or change your phone number, please follow the appropriate steps below.
 

1. I Still Have Access to My Phone Number

If you still have access to the phone number registered to your BloFin account but are not receiving the SMS verification code, please try the following:

1. Confirm that the phone number and country/region code are correct.
2. Make sure your phone has a stable mobile signal.
3. Check whether your device or SMS settings are blocking messages from unknown or international senders.
4. Make sure your SMS inbox is not full.
5. Avoid requesting multiple verification codes within a short period. Wait a few minutes before requesting a new code.
6. Restart your phone or turn Airplane Mode on and off, then try again.
7. If the SMS code is still not received after troubleshooting, contact Customer Support so the SMS delivery status can be further checked.

Important: If you still have access to the registered phone number, troubleshoot the SMS issue first rather than submitting a security reset request immediately.

2. I No Longer Have Access to My Phone Number

If you no longer have access to the registered phone number, you will not be able to complete the normal phone removal/change process using SMS verification.

In this situation, please use the Security Reset process.

Process:

1. Log in to your BloFin account using your registered email/phone number and password.
2. Go to Account & Security.
3. Locate the Phone Number security setting and select the option to remove/change it.
4. When asked to complete security verification, select Unable to Verify?
5. Follow the on-screen instructions to submit a Security Reset request.
6. Provide the required account verification information and supporting materials.
7. Submit the request for review.
8. Once the request has been reviewed, follow the instructions provided in the review result to complete the security-item change.

If you are unable to log in or cannot access the Security Reset page, contact Customer Support for further assistance.